Refund and Returns Policy
Thank you for shopping with us. We want you to be completely satisfied with your purchase. If you are not satisfied with your order, please review the refund and returns policy below.
Returns
We accept returns within 30 days of delivery. To be eligible for a return, your item must:
- Be unused and unworn.
- Be in its original condition.
- Include the original packaging, tags, and accessories, where applicable.
- Be accompanied by proof of purchase or your order number.
Items that do not meet these requirements may not be eligible for a refund or exchange.
Non-Returnable Items
Certain products may not be eligible for return, including:
- Gift cards.
- Personalized or customized products.
- Clearance or final-sale items.
- Items that have been worn, washed, damaged, or altered.
- Products returned without their original packaging or tags, where applicable.
If you are unsure whether your item qualifies for a return, please contact us before sending it back.
How to Request a Return
To request a return, please contact our customer service team with:
- Your order number.
- The name of the item you want to return.
- The reason for the return.
- Photos of the item, if it arrived damaged or defective.
Once your return request is approved, we will provide instructions for returning the item.
Please do not send items back without contacting us first. Unauthorized returns may not be accepted.
Damaged or Defective Items
Please inspect your order when you receive it. If your item arrives damaged, defective, or incorrect, contact us as soon as possible.
We may request photographs or other information to verify the issue. If the problem is confirmed, we may offer a replacement, exchange, store credit, or refund, depending on the circumstances and availability.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method. Please allow your payment provider additional time to process and display the refund in your account.
Shipping charges may be non-refundable unless the return is due to an error on our part, such as receiving an incorrect, damaged, or defective item.
Return Shipping
Unless the return is due to an incorrect, damaged, or defective product, the customer may be responsible for return shipping costs.
We recommend using a trackable shipping service when returning an item. We are not responsible for returns that are lost or damaged during transit.
Exchanges
If you would like to exchange an item, please contact us first. Exchanges are subject to product availability.
If the requested replacement is unavailable, we may provide a refund or another available resolution.
Late or Missing Refunds
If you have been notified that your refund was issued but have not received it, first check your bank or payment account.
If the refund is still missing after allowing reasonable processing time, please contact your payment provider. You may also contact our customer service team for assistance.
Order Cancellations
If you need to cancel an order, contact us as soon as possible. We will do our best to accommodate cancellation requests, but orders that have already been processed or shipped may not be cancellable.
In such cases, you may need to follow our standard return procedure after delivery.
Changes to This Policy
We reserve the right to update or modify this Refund and Returns Policy at any time. Any changes will be posted on this page with an updated “Last Updated” date.
Contact Us
If you have questions about refunds, returns, exchanges, or your order, please contact our customer service team through the contact information provided on our website.
We are happy to help and will do our best to resolve your concerns fairly and promptly.